We recently celebrated one year since and officially becoming part of a leader in the global salvage industry. The excitement has only accelerated over these last 12+ months. All of our UK employees have embraced and become highly involved in IAA’s family-like culture, including the Power of Performance initiative that allows colleagues to nominate one another and reward them for their hard work and dedication to better serving your needs.
When we officially became IAA , I declared that we would look at salvage differently. Our investments toward growth, technology and innovation have delivered considerable benefits for our customers. I am proud we were able to accomplish that during a global pandemic while keeping an eye on the future.
You deserve a true choice when conducting business and a forward-thinking partner in the UK to help satisfy each of your unique wants and needs. We were determined to provide new technologies that create digital trust and low-risk purchasing for buyers, and also unlock value for our vehicle sellers.
The IAA Buyer Portal gave the ability to customise vehicle research and streamlined the entire bidding and buying experience. Rolling out the VISion salvage management system and IAA Seller Portal significantly reduced cycle times for sellers and provided real-time administration of total-loss vehicle portfolios.
We launched the IAA Interact™ merchandising platform in the UK featuring digital auction tools for enhanced vehicle assessment using imagery, detailed information and personalisation. We delivered the IAA AuctionNow™ platform, built on patented technology and proven successful in the U.S. and Canada, to the UK earlier this year with raving reviews. UK buyers now take advantage of numerous auction features in a more streamlined process, and sellers have vehicles available to a global buyer market. Implementing the INFORM Transportation Management System and investing in a larger vehicle transport fleet upgraded the collection and delivery of vehicles across the UK mainland.
Rebranding to IAA and growing digitally go hand-in-hand with reimagining our physical presence in the UK market. We’ve made quality investments to build a soon-to-open site in Bristol, expand our Hixson location, and refurbish sites in Canvey Island and Teeside.
In order to continue the momentum, we’ve built in the UK over the last year, we invested in people as well. We recently made three new senior appointments, adding a Human Resources Manager, Transport Manager, and a Director of Sales and Marketing.
Every investment is another step in our commitment to view salvage differently in the UK market and provide you with the tools and services necessary for a quality experience. I can’t wait to show you what we will accomplish over the next year and beyond.